Refund Policy

Thank you for installing and using our app on the Shopify App Store. We’re dedicated to providing high-quality service and ensuring our app adds value to your store. To maintain transparency, please review our refund policy outlined below.

🔄 General Refund Policy

By installing and using our app, you agree to the terms of this refund policy.
As our app delivers immediate value and functionality upon installation, we do not provide refunds once the app has been installed and used, except in the cases described below: billing errors, and the 30-day ROI guarantee on Oxify Cart Drawer & Upsells.

⚠️ Exceptions — Billing Issues Only

Refunds may only be granted in the case of a technical glitch or billing error (e.g., duplicate charges or failed uninstalls). If you believe you were charged due to a billing issue or app malfunction, please contact us within 7 days of the charge.

🎯 30-Day ROI Guarantee — Oxify Cart Drawer & Upsells

Oxify Cart Drawer & Upsells carries a 30-day ROI guarantee. If your store’s average order value has not increased within 30 days of the app going live with at least one offer configured, email [contact@oxify.app] and we refund 100% of what you paid for Oxify Cart Drawer & Upsells. There are no conditions about ad spend or order count.

The guarantee covers Oxify Cart Drawer & Upsells only. Our other apps are covered by the general policy and billing exceptions above.

💬 Support

If you experience any issues, our support team is always here to help. Contact us at [contact@oxify.app], and we’ll do our best to resolve any problem as quickly as possible.

We appreciate your understanding and thank you for using our app.