Privacy policy
We are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and handle your information when you install and use our app (“App”) through the Shopify App Store.
By installing and using our App, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
When you install and use the App, we may collect the following information from your Shopify store:
a. Shopify Store Information
Store name and domain
Store owner’s email address
Shopify store ID
Plan type (Shopify Basic, Plus, etc.)
b. App Usage Data
Actions performed within the App
Configuration and settings
Logs related to feature usage or errors
c. Billing Information
Shopify handles all billing-related data; we may receive billing confirmation and charge status (e.g., active, trial, canceled).
d. Customer or Product Data (if required by the App)
Depending on the app’s functionality, we may request access to:
Product details (title, price, inventory, images)
Order data
Customer data (only if required for core functionality)
⚠️ We do not collect sensitive customer information such as credit card numbers or passwords.
2. How We Use Your Information
We use the data we collect to:
Operate and maintain the App
Provide customer support and respond to inquiries
Customize and improve your experience
Send important notices related to billing, updates, or outages
Diagnose bugs or technical issues
3. Data Sharing and Third-Party Services
We do not sell, rent, or trade your data to third parties.
We may share your data only under these conditions:
With trusted third-party service providers (e.g., analytics or cloud hosting), only for app performance and support
To comply with legal obligations, law enforcement, or valid legal processes
In case of a merger, acquisition, or business transfer (with notice)
Third-party services we may use include:
Shopify API – to access store data based on your permission
Cloud Storage Providers (e.g., AWS, Google Cloud) – for secure data hosting
Error Tracking Tools – to identify and fix bugs or performance issues
4. Data Retention
We retain your data only as long as necessary to provide the App’s services or as required by law.
Upon uninstalling the App, we will automatically delete your store’s data from our servers within 30 days, unless required for legal or billing reasons.
You may request immediate data deletion by emailing us at [contact@oxify.app].
5. Data Security
We take data protection seriously and use industry-standard security practices, including:
Secure API communications (HTTPS)
Encrypted data storage where applicable
Access control within our systems
However, no system is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
As a merchant, you have the right to:
Access the personal/store data we store about you
Request correction or deletion of your data
Withdraw consent or uninstall the App to stop further data collection
7. Children’s Privacy
Our App is not intended for use by individuals under the age of 13. We do not knowingly collect data from children. If we discover such data has been collected, it will be deleted immediately.
8. International Users
If you are accessing the App from outside [India], be aware that your data may be transferred to, stored, and processed in a country where our servers are located. By using the App, you consent to such transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the “Effective Date” at the top of the page. Continued use of the App after changes means you agree to the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or need support, please contact us:
📧 [contact@oxify.app]
